Careers

Open Positions

← All Jobs

Integration and Support Engineer

Oosto APAC, India

About The Position

Oosto is a world-leading team of scientists and engineers that creates AI for the Real World. With deployments and clients spanning the globe, we are recognized as leaders in the field of Face Recognition, Object Recognition, Object Detection, and Visual Target Tracking.

We are a fast-growing company that is seeking a talented and experienced Integration and Technical Support Engineer who will be responsible for ensuring the successful implementation of Oosto products.

You are:

People-oriented, fully independent, strong in all forms of communication, and a natural problem-solver with a very strong technical orientation. Detail-oriented with a demonstrated ability to solve complex problems, multi-task under pressure, and think critically. Excellent communication and presentation skills, both written and verbalץ Organized, quick to learn, feel and execute.

You will:

  • Ensure successful implementation of all Oosto products.
  • Provide technical assistance to sales representatives during product demonstrations.
  • Provide Tier 1 and Tier 2 support as an escalation step between R&D and the support team.
  • Troubleshoot and resolve complex software issues with technical teams.
  • Identify, modify, and add new software enhancements.
  • Contribute to testing and debugging capabilities to ensure Oosto's solution and system quality.
  • Provide guidance and support to Project Management teams.
  • Help customers optimize their usage of Oosto products.
  • Use customer feedback to improve Oosto's products and technical best practices.
  • Provide feedback to Product Management teams and R&D
  • Approve technical documents before release and provide technical training to customers and internal teams.

Requirements

  • You have experience as a Professional Services Engineer or Field Service Engineer -for at least 3 years at Hi-tech Companies.
  • You have knowledge of production, SW infrastructure, and Network, with the ability to identify, analyze, and solve up to T2/T3 level issues.
  • You have experience with Linux, Kubernetes, Dockers, Nginx, and HW (Server, Storage, Network).
  • You have knowledge of electrical/network infrastructure, in reference to Data Centres.
  • You have basic knowledge of switches/routers, network processes, and protocols.
  • You are familiar with API concepts and know how to work with Postman.
  • You have proven technical troubleshooting and fault isolation skills in a multi-platform system environment.
  • You are willing to travel abroad up to 30%.
  • You must be fluent in English.

It would also be nice if you have: 

  • You hold a B.S. in Computer Science, Engineering, or equivalent experience in software and/or a technologically relevant field.
  • You have experience in Python/Ansible /Bash scripting.
  • Understanding of System Architecture and SQL basic queries.
  • You are familiar with ticketing systems such as Salesforce/Jira.
  • You are experienced in both cloud-based and on-premises service and technology environments.

Location:

APAC, Bangalore/Mumbai, India

Apply for this position