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On the banks of the Arkansas River in Tulsa, Oklahoma, the River Spirit Casino Resort is the second largest of nine casinos owned by Muscogee Nation Gaming Enterprises where, on any given day, an enormous amount of money exchanges hands - requiring a comprehensive security framework to protect those who are playing with, handling, transferring, and protecting such large sums.
From a security posture, it is a complex, cross-site operational challenge that needs to follow a simple set of procedures: Deter, detect, notify, and ultimately, defend.
As large, wide-open environments with many entry and exit points, casinos create a particularly difficult landscape to comprehensively secure - it is humanly impossible to monitor everything at all times for a multitude of threats.
Moreover, Muscogee Nation Gaming Enterprises operates multiple properties, so managing the number of people they have to watch while consolidating all relevant information into a centralized location is challenging.
Some of the challenges facing River Spirit Casino included:
Security teams need more help.
“That’s why we looked for an AI solution to actually help us control those faces and say this is the person I’m looking for. Tell me if they’re here or they’re not.” –Travis Thompson, Director of Compliance, Muscogee Nation Gaming Enterprises
Muscogee Nation and its systems integrator, Orion Security Solutions, turned to Oosto to take their casino’s enterprise security systems to a new level and solve their existing challenges.
Tulsa City, Oklahoma
Casinos and Gaming
Casino and gaming amenities
“Knowing your customer is an extremely difficult task in the casino industry. But this is how we leverage Oosto’s technology to help identify and show that we are doing our due diligence in getting to better know our customers.”
Oosto’s facial technology software has helped the River Spirit Casino shape a stronger security posture in the face of daily threats while improving operational efficiency.
With fewer false positives than anyone else in the industry, Oosto’s software is prized for its unparalleled accuracy. That means when OnWatch triggers a detection, River Spirit Casino’s security knows with a high degree of certainty that the person that has been identified is, in fact, the person on the watchlist - leading to far fewer false alarms that allow the security team to take any alerts coming in very seriously.
As a result, River Spirit Casino’s security team sees “anywhere from three to five positive detections per day now that we are actually 100% positive by the process of identifying them and IDing them, “ says Mr. Thompson. “That person is escorted off property or based on their history they could have warrants and our tribal police can arrest them at that time.”
Moreover, says Mr. Thompson, “I've had several outside agencies that we’ve worked with that come back in and say, man I wish we had this and you’re talking about at a government level they don’t have this. We’ve got something they don’t have and we use it in a very ethical and responsible way.”
Oosto’s Vision AI technology is helping gaming organizations like Muscogee Nation Gaming Enterprises stay focused on the fundamentals of strong client service while remaining resilient as the marketplace continues to shift.
As forward-thinking casino companies look to stay competitive, grow revenues, solve business challenges, gain greater operational efficiencies and ensure safer, more secure spaces, they look to Oosto - and then never look back.